Hiring a Web Agency To Build A Custom Website vs. Using a Cheap Website Builder Like Squarespace – Which Should You Choose?

Choosing between hiring a web agency to build a custom website or using a website builder like Squarespace is a decision that many businesses and individuals face when establishing their online presence. Both options offer unique advantages and cater to different needs, making it essential to carefully consider your specific requirements, budget, and long-term goals.

The process of creating a website involves many factors, from design and functionality to ongoing support and maintenance. In this blog, we explore the pros and cons of working with a web agency for a custom website or taking the DIY route with platforms like Squarespace.

We’ll delve into customization and flexibility, expertise and technical skills, ongoing support and maintenance, as well as time and effort required for each approach. With this information, you’ll be better equipped to make an informed decision that aligns with your unique needs and objectives.

Hiring a Web Agency To Build A Custom Website vs. Using a Cheap Website Builder Like Squarespace – Which Should You Choose?

Tailoring to Your Unique Needs vs. Pre-made Templates

When deciding between hiring a web agency for a custom website or using a pre-made website builder like Squarespace, the level of customization and flexibility should be one of the main considerations. Custom websites provide almost unlimited possibilities in terms of design and functionality.

Web agencies can create a unique, brand-specific site with tailor-made features to suit your specific business needs. On the other hand, Squarespace provides pre-made templates and drag-and-drop features. These tools are beginner-friendly, but may limit the level of customization possible. While Squarespace templates can be modified to some extent, there are boundaries to how much you can adapt the designs, especially when it comes to more advanced features.

A custom website offers a higher degree of customization, as it is created from scratch by a web agency tailored to your specific business needs and brand identity. This allows for a unique design that can set you apart from competitors, incorporating specific features and functionalities that are crucial for your business.

For instance, a web agency can create custom animations, integrate unique APIs, or design a bespoke e-commerce platform that precisely matches your requirements. This level of customization can lead to a stronger brand identity and a more engaging user experience, which may contribute to increased customer loyalty and conversion rates.

On the other hand, using a pre-made template on platforms like Squarespace offers less customization but is more accessible for those without technical expertise. Squarespace provides a range of templates that can be customized with drag-and-drop features, which allows you to modify color schemes, fonts, and images.

However, these templates come with built-in constraints and may not offer the flexibility needed for more specific business requirements. While you can adapt the templates to a certain extent, the overall layout and structure are predetermined, limiting the level of personalization possible. This can result in a website that looks similar to many others, potentially affecting your brand’s ability to stand out in a crowded online marketplace.

Professional Skills vs. Do-it-Yourself Approach

Hiring a web agency gives you access to a team of professionals with years of experience and technical skills. They can create custom websites with intricate features and offer solutions to any technical issues that arise. This can be particularly important for businesses that require complex, high-performing websites, like e-commerce platforms or online booking systems.

Squarespace is designed to be user-friendly, which makes it an attractive option for those with limited technical skills or those who prefer a DIY approach. However, while you may be able to create a functional website, it may not have the advanced features or the optimized performance that a web agency can deliver.

When you opt for a web agency to create a custom website, you’re paying for their professional skills, expertise, and experience. This can be especially valuable if your website requires intricate features, such as custom e-commerce solutions, interactive multimedia elements, or complex database integrations.

A web agency can tackle challenges and deliver solutions that may be beyond the capabilities of a DIY approach. Moreover, their understanding of best practices for web design, user experience (UX), and search engine optimization (SEO) can contribute to the creation of a website that is not only visually appealing but also highly functional and optimized for search engine visibility.

On the other hand, taking the DIY route with website builders like Squarespace can be a viable option for those with limited technical skills or those looking for a quicker, more budget-friendly solution. Squarespace offers user-friendly drag-and-drop functionality, pre-designed templates, and an array of customizable features, allowing you to create a functional and aesthetically pleasing website without the need for advanced technical expertise. This can be particularly suitable for small businesses, startups, or personal projects where the website requirements are relatively simple and straightforward.

However, it’s essential to note that the DIY approach may come with limitations in terms of the complexity of features, scalability, and the ability to fully optimize the website for SEO. Additionally, while you can save money upfront, taking the DIY route might require more time and effort on your part, especially if you’re not familiar with website design principles or encounter technical issues during the process.

Continuous Support vs. Limited Assistance

The ongoing support and maintenance of your website is another critical factor to consider. With a web agency, you get continuous support and updates, as well as security monitoring and regular backups. They can also provide assistance with any issues that may arise. In contrast, while Squarespace offers customer support, it’s limited to troubleshooting and guidance within their platform. If you require more comprehensive support or need to make significant updates, you may find that a web agency provides a higher level of assistance.

Engaging a web agency to build and manage a custom website typically comes with the benefit of continuous support and assistance. Most web agencies offer maintenance packages that include regular updates, security monitoring, performance optimization, and technical support when needed. This can be invaluable for complex or high-traffic websites that require ongoing attention to function optimally.

Moreover, a web agency will have a deep understanding of your website’s architecture and features, allowing them to quickly address any issues that arise. They can also help you implement new features or make significant updates as your business evolves, ensuring that your website remains current and competitive.

In contrast, using website builders like Squarespace typically involves more limited assistance. While Squarespace provides customer support for its platform, this support is usually focused on troubleshooting and guidance within the boundaries of their platform. It might not cover custom integrations or advanced features that you may have added to your website.

Also, if you encounter an issue outside of Squarespace’s platform – for instance, with third-party plugins or advanced SEO configurations – you might need to seek help elsewhere.

It’s also essential to consider the extent of your involvement in ongoing maintenance. With a web agency, you can often delegate most maintenance tasks, allowing you to focus on your core business activities. With a DIY approach using Squarespace, you might need to invest more of your time in managing updates, monitoring performance, and resolving issues.

Hands-on Involvement vs. Time-saving Solutions

Creating a custom website with a web agency will require more time and effort on your part. You’ll need to be involved in the design process, provide content, and review and approve the final product. However, the end result is a unique website tailored to your business needs.

In contrast, Squarespace can be a time-saving solution. With its ready-made templates and user-friendly interface, you can get a website up and running quickly. However, it may not have the unique features or tailored design that a custom website offers.

Opting for a custom website requires a considerable amount of hands-on involvement. Collaborating with a web agency means actively participating in the design and development process, from initial consultations to providing feedback on design mock-ups and approving the final product.

This hands-on approach allows for a highly personalized website that reflects your unique brand identity and caters to your specific business needs. However, it requires a significant time commitment, as you will need to communicate your ideas, review progress, and approve changes throughout the process. Additionally, creating a custom website from scratch can take longer than using a pre-built solution, so you’ll need to factor in the time required for development and testing.

Conversely, using a website builder like Squarespace offers a time-saving solution. Squarespace’s user-friendly platform allows you to quickly set up a functional website using pre-designed templates and drag-and-drop features. You can easily customize the templates to fit your branding and content, enabling you to launch your website in a fraction of the time it would take to build a custom site.

This approach requires less hands-on involvement, as you won’t need to engage in detailed consultations or iterative design reviews. However, while you can save time and effort upfront, you may sacrifice the level of customization and unique features that a custom website can offer.


In conclusion, the choice between a custom website designed by a web agency and a DIY website builder like Squarespace depends on your specific needs, budget, and the level of customization and ongoing support you require. While a custom website offers greater flexibility and the ability to create a unique and tailored online presence, it also demands more time, effort, and financial investment.

On the other hand, Squarespace can provide a quick and cost-effective solution for those with simpler needs or limited resources, although it may not offer the same level of customization and professional support.

If you’re looking for a web agency that specializes in creating custom websites tailored to your unique needs, 1981 Digital is here to help. Based in Springfield, IL, we have a team of experienced professionals ready to work with you to design and build a website that aligns with your brand identity and business objectives.

Whether you need a complex e-commerce site or a simple online presence, we can provide the expertise and support you need to succeed online. Contact 1981 Digital today to discuss your web development needs and find out how we can help you achieve your goals.

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